Privacy Policy

Last updated: 3rd December 2025

Axel Sidewalk Queens (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect the personal information you provide when you visit our website or request our services (e.g., quote request, contact forms). By using our website or contacting us, you agree to the terms described below.

Information We Collect

When you interact with our website or reach out to us, we may collect certain personal information, including but not limited to:

  • Name
  • Phone number
  • Email address
  • Property address (if applicable)
  • Any information included in messages, form submissions, or communications you send us

We may also automatically collect non-personal data such as your IP address, browser type, and device information for analytic purposes or to make our website work correctly.

How We Use Your Information

We may use the information you provide for the following purposes:

  • To respond to your inquiries and requests (e.g., free estimates, scheduling, permit assistance)
  • To provide you with our services, including sidewalk repair, replacement, installation, or upgrades
  • To send you updates, newsletters, or promotional offers, in case you agree to receive them
  • To improve our website, services, and customer experience
  • To meet legal or regulatory requirements when necessary

Sharing & Disclosure

We will not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

  • With trusted third-party service providers who help us deliver our services (e.g. permit specialists, contractors, or legal advisors), under confidentiality obligations.
  • If required by law or legal process (e.g. court order, governmental request)
  • To protect the rights, property, or safety of Axel Sidewalk Queens, our customers, or the public

Data Security

We implement reasonable organizational and technical safeguards to help protect your personal information from unauthorized access, use, alteration, or destruction. However, because no method of electronic transmission or storage is 100% secure, we cannot guarantee absolute security.

Data Retention & Your Rights

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws. You have the right to:

  • Request access to the personal data we hold about you
  • Request corrections if your personal data is inaccurate
  • Request deletion of your personal data (subject to legal or regulatory obligations)
  • Opt out of receiving promotional communications from us

If you’d like to exercise any of these rights, please contact us via the information provided below.

Third-Party Links & External Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review each site's privacy policy before providing your personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Updated versions will be posted on this page with the new “Last updated” date. We recommend reviewing this policy periodically.

Contact Us

If you have questions, concerns, or requests regarding this privacy policy or your personal data, you can reach out to us at:
Email: …….
Phone: …….
Address: ……..